Hibiscus International Ltd. is a licensed niche travel company supporting a team of professional travel advisors with 35+ years’ experience developing destination knowledge while building supplier relationships to better serve our clients.  In our ever-changing world today, travellers appreciate our professional guidance now more than ever.  

We offer a complimentary 20-minute pre-set consultation time to explore your “what, why, how, when and who” requirements, travel style and budget for your vacation.  At the conclusion of the consultation, if we mutually agree to move forward; we will gather information to set up your file and charge a professional travel planning fee based on the schedule below.   

We work on your behalf with our suppliers so you can avoid long wait times on hold and frustrating booking systems. Our relationships with travel suppliers can be an asset throughout the process as we have access to added amenities and unpublished sales.  If you’ve already made a booking and want to transfer the work to our agency, we are able to assist, in most cases.

Cancellations, changes to bookings, refunds, may incur separate charges for service time. 

À LA CARTE PROFESSIONAL FEES:   Charged in Canadian or US Dollars

Professional Travel Customization Package
Requires a minimum fee of $250 + tax for travellers from the same household and/or travelling on the same booking reference. Fee is paid upfront upon agreement.  Included in the Planning fee: consultation, research and planning a customized trip. 

Hibiscus International’s AIR DESK   Let the experts handle all your flight bookings for ease and convenience. As a One Stop Shop, we coordinate your accommodation/cruise & tours with your flights.  A ticketing fee of $50 + tax, per person will apply to the issuance of tickets and the re-issuance of tickets when changes are requested. The Hibiscus Air Desk is operated for Hibiscus International under Total Advantage Travel TICO License #4374724. 

Cancellation/Refund Fees    There will be a fee of $100 + tax per booking charged for cancellations initiated by the client. There is no fee charged to the client if the supplier is forced to make the cancellation.

Travel Insurance  We strongly recommend you protect your travel investment and future financial health by ensuring you are covered for unforeseen emergencies. There is no extra charge for this add-on service if are under the Professional Travel Customization Package above. For those wanting a stand alone travel insurance policy, we charge $50+tax for consultation, booking and invoicing.  

Groups of 10+ Passengers: Professional Coordination Fees
Requires a minimum flat fee of $2500 + tax depending on the scope of work requested.  Additional travel planning fees may apply. 

After Hours Fees:  Our Travel Advisors are dedicated to planning travel experiences to meet the needs of all our clients.  To best serve you, our team needs to be focused while at work and to have time off to recharge.  For this reason, our client interactions are scheduled Monday through Friday 9 am – 6 pm EST and closed for statutory holidays.  Service fees may apply for business done outside these hours unless in a travel emergency, then we are here to support you as part of our dedicated service.   

Additional government taxes may apply. Travel suppliers have separate fees for changing or canceling a reservation apart from our agency’s fees. Please note, our booking, change, cancellation and refund fees are not penalties but are reflective of the work and time an agent must do on your behalf.   

All Travel Planning Fees are Non-Refundable.